PLEASE CAREFULLY REVIEW THE FOLLOWING USER AGREEMENT BEFORE ACCESSING OUR WEBSITE AND/OR SERVICES.

By using our Services, you fully acknowledge and consent to the following:

This MoversXchange User Agreement (“Agreement”), along with the MoversXchange Privacy Policy (“Privacy Policy”), and all applicable policies listed on the MoversXchange.com domain, its sub-domains, affiliated MoversXchange websites, mobile apps, APIs, and any tools or services related to MoversXchange’s digital shipping platform, collectively establish the legal terms and conditions that govern your use of our Services. “You,” “your,” “user,” or “MoversXchange user” refers to any registered participant who accesses or utilizes these Services. By agreeing to this Agreement, you accept that MoversXchange reserves the right, at its sole discretion, to change these terms at any time. Should any modifications occur, we will inform you via email and/or post the updated version on the MoversXchange website, including a revised effective date. All updates become binding once published. Continued use of our Services confirms your acceptance of all updates. You may not alter or revise this Agreement. We also reserve the right to discontinue Services at any time without notice or liability.

MoversXchange, Inc., a Washington State Corporation headquartered at 4320 196th St SW, Ste B313, Lynnwood, WA 98036, is the entity with whom you are contracting under this Agreement.

PLEASE NOTE: THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE AND WAIVER OF CLASS ACTION RIGHTS. PLEASE REVIEW SECTION 38 FOR FULL DETAILS ON LEGAL LIMITATIONS IN CASE OF A DISPUTE REGARDING OUR SERVICES, THIS AGREEMENT, OR OUR PRIVACY POLICY. BY ACCEPTING THIS AGREEMENT, YOU CONSENT TO BINDING ARBITRATION FOR ANY CLAIMS AGAINST MOVERSXCHANGE AND WAIVE THE RIGHT TO CLASS OR REPRESENTATIVE ACTIONS.

Payment services provided through MoversXchange are processed by Squareup and are governed by the Squareup Connected Account Agreement and Terms of Service (the “Squareup Services Agreement”). Your agreement to our terms includes agreement to Squareup’s. You also permit MoversXchange to share your business and transaction information with Squareup to facilitate processing.

MoversXchange offers no guarantees related to pricing, deliveries, logistics, or any business dealings between users. We advise caution when conducting business through our platform. We are not liable for losses or issues arising from user interactions. If you disagree, do not use our Services.

MoversXchange advises against sharing your login credentials. You are fully responsible for any activity conducted through your account, even if done without your permission.

You acknowledge that all calls to/from MoversXchange may be recorded for quality or training. Any contact details you provide must be accurate. Impersonation or spoofing is prohibited. If your number changes, notify us via STOP reply to our texts or through Member Support. False registration details may lead to account termination.

License and Permissible Use

MoversXchange Services include intellectual property owned by us, such as code, logos, business models, and design elements. Use of these Services does not grant you rights to copy, modify, distribute, or otherwise exploit this content commercially. All other intellectual property belongs to rightful owners. MoversXchange grants you a limited, non-transferable license to use our Services lawfully. You may not use automated tools to extract data or use our Services commercially without permission. All rights not granted herein remain with MoversXchange or third-party licensors.

Definitions.

Shipper: A person or company that arranges shipping on their behalf via any method. This can include the sender, recipient, or a third party. Also known as “Shipping Customer,” “Customer,” or “Booking Party.”

Transportation Service Provider (TSP): Any entity that provides shipping or logistics services, including Carriers, Brokers, and 3PLs. Also referred to as “Service Providers.”

Carrier: A business or individual that transports goods or passengers for payment.

Broker: A paid individual or company that arranges transport by an authorized Carrier. Carriers or their direct employees are not considered Brokers if they accept and legally bind themselves to the transport.

MoversXchange is a Neutral Venue and Digital Clearinghouse.

MoversXchange is neither a TSP nor a Shipper. Our platform facilitates connections between Shippers and TSPs. We do not participate in any shipping contracts formed on the platform. As such, we have no control over the accuracy, safety, or completion of transactions. We do not verify user qualifications, licenses, or legal compliance (including under MAP-21). We do not endorse or recommend any user. Decisions made by users are their own responsibility. Communications and negotiations are solely between you and the other party involved.

Access to Site and Services.

You must be legally able to enter into binding contracts and at least 18 years old or the age of majority in your jurisdiction. Our Services are unavailable to suspended users. Accounts may not be transferred. If registering on behalf of a business, you confirm you have authority to bind the business. Brokers must be authorized to act on behalf of the represented party. Drivers must hold valid licenses. You may use MoversXchange only for transportation services and not to market unrelated goods or services unless expressly permitted.

Shippers.

You are responsible for reviewing and understanding a TSP’s terms, conditions, and pricing before booking. These terms form a legally binding agreement unless illegal or restricted by this User Agreement. Timing estimates provided by TSPs are not guaranteed. Cancellations can be made before services begin (see Section 11). TSPs can inspect shipments before accepting them and may refuse prohibited items. MoversXchange does not verify compliance with legal standards or MAP-21. You should confirm any necessary compliance directly with the TSP before service begins.

6. Transportation Service Providers

If you’re offering shipping services through MoversXchange, you must be legally authorized to carry out those shipments. It’s your responsibility to comply with all relevant laws, regulations, and licensing requirements—whether they’re local, state, or federal. As a TSP, you’re fully accountable for the pricing, services, and terms you present to Shippers through the MoversXchange platform. MoversXchange does not validate or guarantee any of the terms or offerings listed in your profile. Those terms, however, must not conflict with this User Agreement.

Keep in mind: all shipment details are submitted by other users, and MoversXchange isn’t liable for the accuracy of that information. You’re expected to carefully review all shipment information before accepting a job. By booking a shipment, you’re entering into a binding contract to fulfill the service as described by the Shipper.

7. Payments

Shippers may be offered various payment methods when scheduling with a TSP. While some transactions can be paid entirely through MoversXchange, others may require a deposit with the remaining balance paid directly to the TSP. MoversXchange Payments is not an escrow service; users are solely responsible for managing and ensuring payments.

a) Full Pre-funded Payment

Some Shippers pre-load their MoversXchange account with the full cost of the shipment. In this case, a payment code may be issued. After the delivery, the Shipper can either mark the shipment as “Delivered” or provide the TSP with the payment code—this action is equivalent to an irreversible cash payment. TSPs may only request this code post-delivery unless the shipment involves live animals, which may require upfront payment.

Regardless of service quality, delivery delays, or damages, Shippers agree to release the payment upon completion of delivery. MoversXchange will use reasonable efforts to distribute funds appropriately but is not liable if a Shipper fails to release payment, nor responsible for disputes related to damages or performance.

If payment isn’t released within 120 days of booking, MoversXchange will begin charging a monthly dormancy fee of 12.5%, not exceeding the total balance. If funds remain unclaimed after 365 days, they will be considered forfeited and become property of MoversXchange. TSPs cannot receive payment without Shipper consent in these cases.

Exceptions to dormancy and forfeiture apply in certain LTL shipments as described in the original terms.

If no payment code is used, Shippers authorize MoversXchange to release payment based on the TSP’s stated terms.

b) MoversXchange Booking Deposit

In this model, Shippers pay a non-refundable service charge (see Section 9.a.2) and a deposit equal to the TSP’s transaction fee (see Section 9.a.3). This deposit is credited to the TSP and deducted from the total shipping price, with the balance paid directly to the TSP at the agreed time.

c) Payment on Terms

Select Shippers may qualify for a Payment on Terms arrangement, allowing for invoiced payment after delivery. Payment is due per the agreed schedule unless a dispute arises, in which case payment is due within 24 hours of resolution. Note: delivery delays or damage are not valid grounds for dispute under this clause.

If your shipment differs materially from what was originally described—due to weight, size, classification, quantity, or missing information—your invoice may be adjusted. Any overpayments will be credited to your MoversXchange account, not refunded.

MoversXchange may assess late fees in accordance with your signed Payment on Terms agreement and reserves the right to share trade/payment data with third-party credit providers.

d) Chargebacks and Reversed Payments

If a Shipper initiates a chargeback or reverses a payment, MoversXchange will treat the shipment as unpaid and adjust account balances accordingly. Fraudulent or unwarranted chargebacks violate this agreement and may result in account suspension and collection efforts.

If you believe your payment method was misused or charged fraudulently, notify MoversXchange before filing a chargeback to allow for internal investigation. Chargebacks cannot be used as substitutes for cancellations (see Section 11).

In cases where a chargeback is accepted, the TSP assumes responsibility for any related costs or losses.

8. Pricing and Price Adjustments

MoversXchange does not set shipping rates or service fees—those are determined solely by Shippers and TSPs. Prices presented in quotes must be comprehensive based on the shipment details the Shipper provides. However, if there’s a significant difference between the quoted and actual shipment—due to changes in size, weight, class, or services—TSPs may charge more, and the Booking Party is responsible for the extra costs.

For LTL Published Rate quotes, fuel surcharges may fluctuate depending on the pickup date. If the shipment’s class is unspecified, it will be calculated based on density using the National Motor Freight Classification Guide. Transit times are not guaranteed and only affect pricing if stated in the TSP’s terms.

If delivery requires extra equipment or services, TSPs may invoice accordingly. MoversXchange will charge the Shipper’s saved payment method within 48 hours of being notified of any approved changes.

If the final invoice is lower than what was paid, MoversXchange will credit the Shipper’s account for the difference. These credits are valid for one year and can be applied toward future bookings. Refund requests or credit concerns should be directed to Member Support.

9. Fees

You are fully accountable for all activity and transactions made through your account, including any fees or taxes incurred by you or others using your account. Certain features on MoversXchange require you to have a valid payment method on file. By using these features, you grant MoversXchange permission to charge your designated payment method(s) for any applicable fees. MoversXchange retains the right to modify, waive, or update its fee structure, penalties, and interest charges at any time. Promotional fee changes may occur temporarily and will be effective during the time frame specified in written communication from MoversXchange.

a) Basic Account Fees

There is no cost to register or maintain a basic Shipper (individual or business), Broker, or Carrier account.

1. Shipper Listing Fees

MoversXchange may charge a fee for posting a shipment listing. If applicable, the listing fee amount will be displayed prior to completing the listing.

2. Shipper Booking Fees

At the time of shipment booking, MoversXchange may apply a Service Charge to the Shipper. This fee, if required, will be clearly shown before the booking is finalized and is non-refundable once the shipment is completed.

3. TSP Service Fees

Transportation Service Providers (TSPs) may be charged a base service fee for shipments that are both booked and completed using MoversXchange. The exact fee is determined based on factors like the shipment’s origin, destination, category, whether the customer is a broker or shipper, the listing date, and pricing format (auction, fixed, or published rates). If a TSP adjusts pricing due to service changes, the final fee is calculated based on the revised shipment cost.

b) MoversXchange Payment & Withdrawal Fees

(Please refer to Section 7 for detailed information on the MoversXchange Payments system.)

1. Payment Receipt Fees

TSPs are not charged any fees to receive payments via the MoversXchange Payments platform.

2. Withdrawal Fees

Withdrawal fees may apply depending on the withdrawal method chosen by the TSP. More information is available via the applicable withdrawal documentation.

c) Fee Penalties

1. Excessive Cancellation Charges (TSP)

(See Section 11 for the full cancellation policy.) If a TSP’s cancellation rate exceeds acceptable levels at the time of booking, MoversXchange will apply a surcharge to the TSP’s transaction fee. This variable fee is based on the provider’s cancellation rate over the past 12 months and is detailed in the surcharge schedule available online.

2. Returned ACH Payments

If a payment made via ACH (bank transfer) is rejected or fails, a fee of $50.00 USD will be charged to your MoversXchange account.

3. Outstanding Balance Charges

If any funds due to MoversXchange (from completed matches or added services) remain unpaid, you agree to remit the full balance without delay. Should your available account funds be insufficient, MoversXchange may charge your backup payment method. Additionally, we may impose a late penalty equal to 5% of the unpaid amount or $10 USD, whichever is greater, if the balance is not settled within 5 days. Accounts with balances outstanding for over 30 days may be suspended. If the issue is unresolved after 60 days, the debt may be referred to collections.

MoversXchange may also apply interest at a rate of 1.5% per month on overdue amounts. Partial payments will be applied to your most recent outstanding fees first. After 30 days of unsuccessful collection attempts, we may suspend or terminate your account or pursue further action to recover the balance. We also reserve the right to block any changes to your currency settings until your balance is cleared.

You agree to bear any costs associated with the collection of unpaid balances. By using MoversXchange, you authorize us to report your unpaid debts to credit agencies, financial institutions, government agencies, or law enforcement, and to work with them on related investigations or legal actions. If you are enrolled in our Pay on Terms program, the terms outlined in the associated agreement apply to these fees and collections as well.

10. Authorization to Credit and Debit Accounts

By registering as a Shipper or TSP, you grant MoversXchange irrevocable permission to deposit funds into the financial account(s) you have linked to the platform. You are responsible for ensuring your bank account or credit card information remains valid and current while using the MoversXchange Services. Failure to do so may result in fees or interest as described in Section 9.c.3.

Additionally, you authorize MoversXchange to withdraw or withhold funds from your linked accounts for any applicable fees, chargebacks, penalties, adjustments, or any other amounts owed to MoversXchange. We retain the right to pursue any legal or financial remedies necessary to recover any unpaid amounts.

11. Cancellations and Account Credits

Either party may initiate a cancellation request after a shipment has been booked on MoversXchange, provided no services have yet been rendered. Cancellation requests should only be made after all reasonable efforts to resolve the issue have failed and it is clear the booked service will not proceed. Cancellations must be initiated within 365 calendar days of the booking date.

When a cancellation is requested, the other party will be notified and may respond by:

    Agreeing to the cancellation and the reason given;

    Agreeing to cancel but submitting their own explanation or remarks; or

    Challenging the cancellation and requesting a review by MoversXchange.

If the request is accepted by the other party, the booking will be canceled and the shipment may either be reposted or removed. If the request is disputed, MoversXchange will review and determine whether the cancellation is permitted. If no response is received from the other party, the cancellation will be automatically approved along with the submitted reason.

a) Refunds and Account Credits

For cancelled shipments booked using the Booking Deposit method, MoversXchange will retain the Shipper’s deposit and/or Service Charge as a cancellation fee. At its sole discretion, MoversXchange may issue this cancellation fee as a credit or discount for a future booking, under the following conditions:

    The credit must be used within 365 days;

    The credit is non-transferable and holds no cash value.

Shippers using MoversXchange Payments may qualify for a full refund of the shipment cost and Service Charge if the cancellation occurs within 120 days of booking and the payment code has not yet been released to the TSP.

b) Frequent Cancellations

TSPs are allowed 1 cancellation for every 10 shipments booked (rounded up to the nearest 10) without penalty. Exceeding this ratio is considered excessive, and a surcharge may be added to the transaction fee for any new bookings or bids made by the TSP.

The cancellation rate is calculated as the number of cancellations divided by the total number of booked shipments. A surcharge, based on the past 12 months of cancellation history, will be applied as outlined in Section 9.c.1. Cancellations of Brokered Loads caused by the Shipper cancelling the Shipper-to-Broker transaction will not be reflected on the Carrier’s profile or count as excessive.

12. Use of Mobile Application

When using the MoversXchange mobile app or accessing services from a mobile device, you agree to:

    Follow all driving laws and operate your vehicle safely;

    Exercise sound judgment while operating a vehicle;

    Only use the app when your vehicle is legally parked and not in motion;

    Avoid using the app for any unlawful, dangerous, or unauthorized purpose.

MoversXchange does not guarantee that the mobile app will work properly with your specific device or with any other hardware or software you use. Incompatibility issues may result in reduced performance, malfunction, or even permanent damage to your device or its contents. MoversXchange is not responsible for such outcomes, and you accept full responsibility and risk when using the app.

You must use the app only through approved methods. It is your responsibility to download the correct version for your device. MoversXchange will not be liable if you install the wrong version or use an unsupported device. We also reserve the right to suspend or terminate your access to the app and services if we detect usage from an incompatible or unauthorized device. You must comply with all relevant laws and regulations of your location while using the MoversXchange app or services.

13. Bill of Lading

For certain shipments, MoversXchange provides a printable and/or electronic bill of lading based on the booking information from both parties, intended to assist with shipment processing. This bill of lading is non-negotiable and is considered to be issued by you, the Shipper.

MoversXchange is not a party to, nor does it issue, the bill of lading. If a Shipper fails to provide the generated bill of lading to the selected TSP, the agreed-upon rate may be forfeited. If any shipment details change post-booking, the Shipper must either update the bill of lading or cancel and rebook with the updated information.

TSPs are not required to honor pricing in any of the following situations:

    The bill of lading has been altered;

    The shipment is provided to a Carrier other than the selected TSP;

    A non-MoversXchange-generated bill of lading is used.

All use of the MoversXchange-generated bill of lading is governed by the Standard Bill of Lading Terms and Conditions.

14. In-Home Delivery Program

Certain shipments qualify for the MoversXchange In-Home Delivery (“IHD”) Program. Participation as a Carrier or Shipper requires acceptance of the MoversXchange Network Service Agreement (“NSA”), which outlines service terms, operational standards, and expectations.

By enrolling in or participating in the IHD Program, you agree to adhere to the NSA. If you do not agree to these terms or later revoke your agreement, you will be ineligible to participate in the IHD Program. The full Network Service Agreement can be accessed [here].

15. Book It Now Program

On eligible shipments, you may choose to instantly book a shipment for a set price using the Book It Now (“BIN”) option. This feature skips the bidding process typically used in the open marketplace. By selecting this option, you:

    Agree to the terms of the Network Service Agreement related to Book It Now;

    Consent to be charged the posted price and any associated fees using your saved payment method;

    Understand that you won’t be able to choose your specific Carrier;

    Must have a valid payment method on file at the time of booking.

By using the Book It Now option, you are selecting a fixed price and bypassing comparison of competing bids. You will be charged once the shipment is matched with a Carrier. While you can’t choose a Carrier under this program, all participating Carriers are required to meet the service standards defined in the NSA.

Participation in Book It Now is voluntary. You may still choose to access the open marketplace and receive quotes from multiple Carriers if preferred.

16. MoversXchange Master Services Agreement.

Business Shippers utilizing the MoversXchange marketplace for freight transportation, including participants in the In-Home Delivery (“IHD”) initiative, hereby agree to the MoversXchange Master Services Agreement (“MoversXchange MSA”). You acknowledge that by doing so, you are entering into a LEGALLY BINDING AGREEMENT THAT REGULATES ACCESS TO AND USE OF ALL QUALIFYING SERVICES BY YOU, YOUR REPRESENTATIVES, AND YOUR END-USERS, INCLUDING BUT NOT LIMITED TO PAID FEATURES, PILOT PROGRAMS, OR SERVICE TRIALS. Your use of the Services, or authorization for others to use them, constitutes acceptance of the MoversXchange MSA as available here. If you lack the proper authority or do not consent to these terms, you may not access or allow others to access any of the Services.

17. Carrier Cargo Claims and Carrier Limitations of Liability.

MoversXchange acts as an impartial platform and does not establish specific Carrier cargo liability terms. Unless stated otherwise within the MoversXchange platform by the Carrier, liability for any cargo damage, loss, or theft is determined by relevant and applicable laws. Shippers must promptly file cargo claims with the designated Transportation Service Provider (TSP) to ensure swift handling. MoversXchange is not liable or accountable for such claims. Freight charges may not be withheld by Shippers due to disputes over loss, damage, or non-delivery. When a Carrier lists its liability coverage on the platform, the applicable liability shall be governed by the Carrier’s General Rules Tariff or their active terms at shipment time. If freight has a set exception value by the Carrier, this limit takes precedence over standard cargo liability. Shippers understand that booking through MoversXchange gives them the option to select among reasonable liability rates for cargo protection, and they accept the published rates and limits provided by Carriers on the platform.

18. MoversXchange Protection Plan.

For select shipments, Shippers may have the ability to purchase the MoversXchange Protection Plan. By choosing and/or buying this protection at the time of booking, You agree to its terms and conditions, acknowledge that certain limitations apply—including reimbursement caps, restrictions on specific goods, and exclusions for certain international shipments—and consent to the inclusion of the plan’s cost in the total booking price. If You do not opt out, You authorize us to provide required information to our third-party case processing platform. You also agree to follow the incident reporting procedures outlined in the plan’s terms. Once purchased, the Protection Plan is non-refundable unless the associated shipment is fully cancelled. If a chargeback occurs for a Protection Plan purchase, the plan will be voided immediately, and any coverage will be nullified. This plan is not considered insurance and is supplemental to any personal or third-party coverage you maintain. Complete terms of service can be reviewed here.

19. Information You Submit.

You are solely accountable for all details You provide during registration, shipment creation, transportation, or any interaction with our Services. All personal information and shipment listings must be lawful, accurate, and genuine. You grant MoversXchange the right to use the information you provide for operational purposes, consistent with this Agreement. You understand that our platform serves as a passive medium for distributing information and communications, and does not constitute a sale of such data. We do not control or guarantee the accuracy or content of any information shared. Nevertheless, we reserve the right to restrict or remove any content that, in our sole discretion, violates this Agreement, the law, or community standards. You are legally responsible for any damages resulting from the information or content you submit or distribute.

Additionally, You confirm and guarantee that: (1) You are the rightful owner of all content and communications you submit to the platform, or; (2) You hold a valid, global, royalty-free, permanent, irrevocable, sub-licensable, and non-exclusive license to share and distribute such content. You also grant MoversXchange the right to use, modify, and distribute this content under the same royalty-free and irrevocable license to the extent necessary to deliver Services without infringing on your rights. Furthermore, you affirm that your content or actions will not, in MoversXchange’s sole judgment:

    Breach any applicable local, national, or international laws or regulations;

    Violate this Agreement;

    Infringe on third-party intellectual property rights, including but not limited to copyright, patents, or trademarks;

    Contain obscene, suggestive, or pornographic material;

    Be defamatory, discriminatory, harassing, or threatening—including making legal claims against MoversXchange representatives, users, or Services;

    Intentionally introduce malicious software, code, or programming designed to disrupt our Services or infrastructure;

    Attempt to scan, test, or compromise our system’s security;

    Be used for unauthorized public or commercial purposes beyond this Agreement;

    Cause liability for MoversXchange;

    Link to or frame our platform without written consent; or

    Include any programming code or language uploaded to our Services.

a) MoversXchange User Moderation.

The MoversXchange platform is user-moderated through a flagging mechanism in accordance with our User Agreement and Flagging Policies. Any registered user receiving three separate red flags may face account suspension. MoversXchange retains sole authority to modify, restrict, or delete content posted on the platform that is deemed to breach policy or community standards.

b) Information Posted Publicly.

Unless otherwise indicated, all shipment activity on MoversXchange is public. You agree to allow MoversXchange to use or reformat this information, including associating it with your user identity, for purposes aligned with the Services and this Agreement. To uphold the safety and integrity of the platform, you may not share your contact details with other users before a booking is confirmed, especially not on public pages.

c) Information Posted Privately.

For content You intend to remain confidential, You permit MoversXchange to utilize this data in aggregate or anonymized forms in accordance with our Privacy Policy.

d) Use of Third-Party Mapping Services.

Certain features of the MoversXchange platform utilize mapping technologies provided by Google Maps and PTV Group, including their respective APIs. Use of Google Maps is governed by Google’s Terms of Service. Use of PTV Group mapping tools is subject to PTV Group’s Terms of Service.

20. Unauthorized Conduct.

MoversXchange reserves the right to suspend or terminate your account if we believe you have participated in disallowed behavior related to our Services. Although not obligated to do so, MoversXchange may review, revise, or remove any content deemed malicious or inappropriate that users contribute to the platform. Any attempt to manipulate another user’s account is strictly forbidden. Other prohibited actions include, but are not limited to:

    Soliciting payments via non-bank, peer-to-peer cash services (e.g., Western Union, MoneyGram);

    Attempting to influence, directly or indirectly, another user’s feedback;

    Republishing or reusing any feedback left on the platform for marketing or personal use elsewhere;

    Submitting a feedback review for your own MoversXchange profile;

    Requesting off-platform payment from a Shipper after a transaction has been processed through MoversXchange Payments;

    Charging additional fees outside the agreed transaction amount, including trying to collect the MoversXchange Transaction Fee;

    Quoting higher prices post-booking that differ from those originally displayed on MoversXchange;

    Telling users that You are responsible for collecting MoversXchange Transaction Fees;

    Assisting or directing another individual to evade MoversXchange’s Transaction Fees;

    Entering into any form of agreement—verbal or written—that bypasses MoversXchange’s fee structure;

    Exchanging contact details (e.g., phone, email, website) prior to booking or within public-facing areas of the site;

    Using MoversXchange-obtained contact details to solicit off-platform transactions;

    Using the MoversXchange name or URL on your own website without written permission;

    Attempting to reroute online traffic from MoversXchange to your own platform.

21. Authority to Remove or Restrict Access.

We reserve full discretion to deny or terminate your participation in the MoversXchange Services at any time, for any reason, or for no reason at all—without prior notice. MoversXchange assumes no responsibility for any loss resulting from account restrictions, suspensions, or removals. Examples of violations that may result in removal include but are not limited to: accumulation of flags, aggressive conduct, unresolved disputes, multiple account abuse, fraud, agreement violations, and low-quality performance (e.g., excessive cancellations, negative ratings). We are under no obligation to explain our decision-making under this clause, and all determinations are final.

22. Ratings and Reviews.

Each completed transaction on MoversXchange gives both the Shipper and the TSP the opportunity to provide ratings. TSPs leave feedback through MoversXchange, while Shippers submit reviews via our third-party partner, Yotpo. Use of Yotpo is governed by Yotpo’s Terms of Service. Feedback should only be submitted once a shipment is fulfilled or cancelled.

Shippers rate TSPs with a 1–5 star scale, can write a brief comment, and indicate whether they would use the TSP again.

TSPs provide Shippers with a qualitative rating (positive, neutral, negative) along with a comment.

You acknowledge that all feedback is user-generated content and combined into a feedback score by MoversXchange. Feedback submitted through MoversXchange should not be shared externally. Be aware that users may be held legally accountable for defamation or libel if a court finds that submitted content is damaging. MoversXchange is protected under the Communications Decency Act and is not liable for user-generated content, but that protection does not extend to users themselves.

a) TSP Feedback Scoring.

TSP feedback is based on whether a Shipper selects “Would Use Again.” A thumbs up adds +1; a thumbs down subtracts -1. The percentage of positive responses becomes the TSP’s “Would Use Again” score. Additionally, star ratings (1 to 5) are calculated separately, whether the shipment is completed or cancelled.

b) Shipper Feedback Scoring.

Shippers receive scores from TSPs as positive (+1), neutral (0), or negative (-1). A Shipper’s score is calculated as the net difference between positive and negative ratings. Each TSP can influence the score by only one rating of each type, regardless of how many transactions occur. However, all feedback comments from the TSP will appear on the Shipper’s profile for public viewing.

c) Feedback Disputes.

Feedback, once posted, becomes a permanent part of a user’s profile and cannot be altered. Resolve issues before submitting feedback whenever possible. If disagreements occur, you may:

    Respond to Feedback: Post a reply that appears directly under the original feedback.

    Request Removal: In rare cases—policy violations or with a court order—MoversXchange may remove a feedback comment.

23. Resolving Disagreements.

If a dispute arises between You and MoversXchange, notify our Support team. These issues are governed by Section 38 of this Agreement. While we will make an effort to facilitate a resolution between users, we do not guarantee success and are not liable for the outcome. If another user reports a dispute with You and requests your contact details for resolution, You authorize us to share your provided contact information. We suggest reporting serious issues to law enforcement or a certified dispute resolution service, especially in cases involving fraud or theft.

24. Forbidden and Controlled Shipments.

You may not post or offer shipments that violate any applicable laws or regulations. Prohibited Items include hazardous materials that are unsafe for transport, such as flammable substances, explosives, or toxic chemicals. Items that cannot be lawfully shipped by mail or commercial carriers are disallowed. Some hazardous items may be permitted if properly declared, labeled, and packaged in accordance with legal standards. For specifics within the U.S., refer to USPS Publication 52. For international rules, consult your local shipping authorities.

Restricted Items are those not necessarily dangerous but are still controlled for shipping, like perishable goods or regulated consumer items. These may be listed only if they comply with relevant transport laws. It is solely your responsibility as the sender to ensure all hazardous, restricted, or perishable goods are lawfully and safely prepared for shipment. Violators may be subject to criminal penalties, including those detailed in 18 U.S.C.

25. (U.S. Only) Household Goods Shipments.

The Federal Motor Carrier Safety Administration (FMCSA), operating under the U.S. Department of Transportation, regulates the transportation of household goods to safeguard consumers. If your move involves household goods, your Transportation Service Provider (TSP) is legally obligated by the FMCSA to provide You with specific documentation and information related to your move. You can verify a TSP’s registration and safety record by visiting www.fmcsa.dot.gov. For more guidance and resources about your rights during household moves, visit ProtectYourMove.gov.

26. (U.S. Only) Non-household Goods Shipments.

For shipments that do not involve household goods, the FMCSA still requires all TSPs participating in interstate commerce to be registered and to disclose certain regulatory details. You can confirm a TSP’s registration and safety information at www.fmcsa.dot.gov. Some transport services may operate solely within a single state. In such cases, state-specific rules may apply. We recommend contacting your state’s Department of Transportation for details about in-state (intrastate) transport laws and requirements.

27. No Agency.

By entering into this Agreement, performing services, or using MoversXchange’s platform, You expressly understand and agree that no legal relationship such as contractor, agent, partner, joint venturer, employee-employer, or franchisee-franchisor exists between You and MoversXchange. Your use of our Services does not imply or establish any such affiliation or association.

28. Release.

If You become involved in a dispute with another MoversXchange user, You agree to release MoversXchange, Inc., and its officers, employees, agents, advisors, attorneys, directors, and affiliated personnel from all forms of claims and demands—whether known or unknown, disclosed or undisclosed—that may arise out of such disputes or from your use of the Services governed by this Agreement.

29. Confidentiality/Non-Disclosure.

Throughout the course of using our Services or executing this Agreement, You may come across confidential business materials or internal information from MoversXchange. This could include operational methods, proprietary software, business strategies, internal documents, coding, processes, or other valuable data (“Our Information”). You agree to keep all such Information strictly confidential and acknowledge that it belongs solely to MoversXchange as exclusive intellectual property. You may only use Our Information to fulfill your obligations under this Agreement and not for any other purpose, especially not in connection with a competing business. Disclosure to third parties, especially direct competitors, is strictly forbidden. These confidentiality obligations will continue even after this Agreement ends. Because Our Information is sensitive and critical to our business, any breach may warrant legal remedies beyond monetary damages, including injunctive relief.

30. Taxes.

You are entirely responsible for calculating and paying any and all applicable taxes, fees, levies, or other governmental charges related to your transactions via MoversXchange. This excludes any taxes levied on MoversXchange’s income, which remain our responsibility.

31. Record Keeping/Audit.

MoversXchange maintains records of all transactions and communications exchanged on the platform between users. These records are retained for administrative, compliance, and legal purposes and will be stored in accordance with applicable privacy and data protection laws.

32. Non-solicitation.

While this Agreement is active, You agree not to solicit or hire any MoversXchange employees that you become acquainted with through your use of the platform. Additionally, You may not interfere with MoversXchange’s business relationships, including those with users, vendors, or partners. Specifically, You are prohibited from targeting or marketing to any MoversXchange users whom you initially contacted through the platform, whether directly or indirectly.

33. Unsolicited Idea Submission.

We value user input and appreciate your thoughts on how to improve MoversXchange. However, our policy prohibits us from accepting any unsolicited ideas, proposals, or feature suggestions that we haven’t directly asked for. This helps prevent misunderstandings in case we later develop something similar on our own.

If You do choose to send us an idea or suggestion (whether voluntarily or at our request, through forums or email), such submissions (“Submissions”) will be treated as non-confidential and non-proprietary. MoversXchange assumes no obligations concerning the Submission—legal or otherwise—and is free to use it for any purpose, commercial or otherwise, without any obligation to compensate You.

34. Remedies.

If You engage in behavior that violates this Agreement or misuse our Services in any way, MoversXchange may take corrective actions against You or your account. These actions may include—but are not limited to—removing your shipment listings, bids, offers, or profile, posting warnings to other users, issuing a formal warning, suspending your account temporarily, revoking your access permanently, or denying future access to our Services altogether.

35. Limited Liability and No Warranty.

You understand and agree that uninterrupted access to our Sites, Services, and tools—including those provided by third-party vendors—cannot be guaranteed. Technical limitations, unexpected issues, or factors beyond our control may impact system performance or availability at any time. As such, MoversXchange does not accept responsibility for any interruptions, delays, downtimes, or general unavailability of Services, regardless of the cause. You acknowledge that your use of our platform, Services, and associated third-party tools is entirely at your own risk and is provided strictly on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties—express or implied—including, but not limited to, implied warranties of merchantability, title, and suitability for a specific purpose.

Further, subject to applicable laws, MoversXchange is not liable—and you agree not to hold us accountable—for any losses or damages arising from the circumstances outlined above or from the following:

    Exposure to malware, viruses, or harmful code obtained through interaction with our Services or connected third-party tools;

    Software bugs, glitches, content errors, or data inaccuracies across any part of our Services;

    Conduct or lack of action by third parties, including other users or vendors listing through our Services;

    Any changes you must make to your business operations, content, or workflows due to policy or agreement updates;

    Service disruptions, whether scheduled or not, that limit or affect availability;

    Modifications or discontinuation of MoversXchange Services, features, or tools;

    Suspension or removal of your access to the MoversXchange marketplace.

Certain jurisdictions do not permit disclaimers of specific warranties or the exclusion of certain damages. If these limitations do not apply to you, the spirit of this Agreement remains that MoversXchange provides all Services “AS IS” with minimal liability. Should a court of competent jurisdiction determine that part of this section must be adjusted to comply with local law, it should be modified only to the extent required while preserving the original intent and limitations described herein.

36. Indemnity.

You agree to defend, indemnify, and hold harmless MoversXchange and its officers, directors, employees, contractors, legal counsel, accountants, and affiliated representatives from any claims, liabilities, damages, losses, or expenses—including reasonable attorney’s fees—arising out of or related to your negligence, violation of this Agreement, misuse of the MoversXchange Services, or infringement of any law or third-party rights. This obligation survives your use of the Services and extends to any actions taken by third parties on your behalf.

37. Legal Compliance.

You are solely responsible for understanding and adhering to all relevant local, national, and international laws, statutes, rules, and regulations when using MoversXchange. This includes, but is not limited to, your conduct while using the platform, as well as the legal obligations tied to listing, shipping, transporting, and soliciting transport services for goods.

38. Arbitration and Waiver of Class Actions.

PLEASE REVIEW THIS SECTION CAREFULLY. IT REQUIRES YOU TO AGREE TO INDIVIDUAL ARBITRATION AND LIMITS YOUR LEGAL REMEDIES.

By accepting this Agreement, you acknowledge and accept that any dispute or legal claim you may have with MoversXchange—except claims related to fee recovery or protection of intellectual property—must be resolved through binding arbitration rather than court proceedings. You are waiving your right to a trial by jury and your ability to bring or participate in class action lawsuits.

All arbitration shall follow the Commercial Arbitration Rules of the American Arbitration Association, including Emergency Measures if applicable, and will take place in Lynnwood, Washington. Any resulting award may be enforced by any court with jurisdiction.

IMPORTANT: All claims under this Section 38 must be brought individually. You agree not to initiate or join any collective, class, or representative proceeding. By entering this Agreement, you expressly waive your right to pursue such actions, whether in court or arbitration.

39. Trademark and Domain Name Protection.

MoversXchange’s Services and platform contain proprietary branding elements—including trademarks, service marks, trade dress, logos, and domain names (collectively, the “Marks”)—that are owned or licensed by MoversXchange. Unless separately agreed in writing, you do not gain any rights or licenses to these Marks through your use of the Services.

You agree not to dispute our ownership or licensing rights to any Marks during or after the term of this Agreement. You must not use the Marks in any way that might tarnish their value or misrepresent your relationship with MoversXchange. This includes framing content, using hidden text, or embedding trademarks into meta tags without prior written consent. You are also prohibited from registering any domain that is identical or confusingly similar to any MoversXchange Marks. We reserve and enforce our intellectual property rights globally to the fullest extent of the law.

40. Disclaimer of Third-Party Materials and Links.

MoversXchange Services may include third-party content, tools, or links to external websites and services not controlled or owned by MoversXchange. We do not endorse, guarantee, or assume responsibility for any third-party offerings, including content, privacy practices, or functionality.

By using any third-party services or accessing content via our platform, you acknowledge that you do so entirely at your own discretion and risk. MoversXchange is not liable for any harm or damages arising from your use of, reliance on, or engagement with third-party services or websites. Your interaction with third-party content is governed solely by their respective terms and privacy policies—not ours. By continuing to use our Services, you expressly release MoversXchange from all liability related to such interactions.

41. Security.

MoversXchange takes your data security seriously and implements industry-standard protections such as firewalls and Secure Socket Layer (SSL) encryption to safeguard your personal information. We employ multiple layers of security protocols designed to prevent unauthorized access to our systems. However, no system can be guaranteed 100% secure, and we make no promises that our Services will always be secure or uninterrupted. Technical issues, outages, or factors beyond our control may affect system availability at any time.

42. Governing Law.

THIS AGREEMENT, AND ANY DISPUTE ARISING FROM YOUR USE OF MOVERSXCHANGE SERVICES, SHALL BE INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF WASHINGTON, WITHOUT GIVING EFFECT TO ANY CONFLICTS OF LAW PRINCIPLES THAT WOULD RESULT IN THE APPLICATION OF ANOTHER JURISDICTION’S LAWS.

43. Additional Terms and Conditions.

You acknowledge that MoversXchange may introduce supplemental terms and policies related to your use of our Services at our sole discretion and at any time. By continuing to use our Services after such updates are posted, you agree to be bound by those additional terms. If any conflict arises between the terms listed here and any additional terms made available by MoversXchange, the supplemental terms will take precedence with respect to the applicable Services.

44. General Provisions.

This Agreement represents the complete understanding between You and MoversXchange and may not be altered or interpreted through past dealings or standard business practices unless explicitly stated in writing herein. If any provision of this Agreement is deemed invalid or unenforceable, the remainder of the Agreement shall remain in full force, with the unenforceable provision modified to the fullest extent permitted by law to reflect the original intent. Failure by either party to enforce any part of this Agreement shall not constitute a waiver of that right. Should a dispute arise, the prevailing party shall be entitled to recover reasonable attorney’s fees and legal costs. Section titles are included for convenience only and hold no legal weight.

45. Notices.

All official correspondence to MoversXchange must be directed either by postal mail to:

MoversXchange, Inc.

4320 196th St SW, Ste B313

Lynnwood, WA 98036

or via email at: legal@MoversXchange.com

Communications from MoversXchange to You will be sent using the contact information you have provided and may be delivered via mail, email, text message, phone call, or fax.